Qatar Airways has announced temporary delays in handling customer service requests, including refunds, citing a significant rise in demand. The airline said response and processing times may be longer than usual, while teams continue to work continuously to address all pending cases.
Under updated guidance, passengers holding confirmed bookings for travel between 28 February and 15 June 2026 are eligible to request either a full refund or a change of travel dates.
For customers with cancelled bookings, the airline clarified that if a booking cannot be retrieved through its system, it is likely already undergoing refund processing, and no further action is required. However, if the booking remains accessible, passengers may apply for a full refund or modify their travel dates. Any additional services purchased alongside tickets will be refunded separately after the main ticket refund is completed.
Passengers who still intend to travel can reschedule their journeys on Qatar Airways-operated flights up to 31 October 2026, subject to seat availability and fare conditions.
The airline noted that refunds will be issued to the original form of payment and may take up to 28 working days to complete. Customers can monitor the progress of their refund requests through the airline’s online tracking system.
For tickets booked through travel agents or third-party platforms, passengers have been advised to contact their original point of purchase to initiate refund requests.
Qatar Airways also directed customers to its official website for further assistance and updated information, including frequently asked questions.