Kuwait’s Directorate General of Civil Aviation (DGCA) has urged travellers to ensure their personal phone number and email address are correctly entered when making flight reservations, warning that accurate contact details are essential for receiving operational updates directly.

Abdullah Al-Rajhi, Deputy Director General for Aviation Safety, Air Transport and Aviation Security and the DGCA’s official spokesperson, told Kuwait News Agency (KUNA) that passengers must provide their own contact information whether they book through travel agencies or directly with airlines. He stressed that airlines and travel agencies are not permitted to insert their own contact details in place of the traveller’s.

Al-Rajhi said the directive is based on Circular No. 31 of 2025, which sets out procedures for recording passenger contact information in booking systems. The DGCA is calling on airlines and travel agencies to fully comply with the circular’s requirements.

The move is aimed at ensuring flight-related notifications—such as delays, cancellations, and other security or regulatory alerts—reach passengers without intermediaries, helping travellers react quickly to changes and reduce disruptions at airports.

For passengers who discover missing or incorrect contact information in their booking records, Al-Rajhi said the issue can be reported through Kuwait’s Sahl platform by navigating to: Civil Aviation → Electronic Services → Air Transport Market Complaints, then completing the required fields. The authority will then take action in line with applicable laws, regulations and circulars.

Kuwait deported around 3,500 expatriates last month as part of an ongoing national crackdown on violations of residency and labour laws, local media reported.

According to the Ministry of Interior, the deportations followed extensive security operations conducted across all governorates. The coordinated campaign targeted individuals found working illegally, absconding from their employers, or otherwise breaching immigration regulations.

Officials said the crackdown reflects the government’s continued efforts to uphold the law, strengthen national security, and bring order to the labour market. The ministry stressed that enforcing residency and employment rules remains a top priority to ensure fair regulation and protect public safety.

In recent years, Kuwait has stepped up measures to address illegal employment and curb residency violations, resulting in the removal of thousands of expatriates. Authorities noted that similar campaigns in previous years have led to the deportation of tens of thousands of foreign workers as part of the country’s broad plan to organise the labour sector and maintain social stability.

Kuwait’s Directorate General of Civil Aviation (DGCA) has urged travellers to ensure their personal phone number and email address are correctly entered when making flight reservations, warning that accurate contact details are essential for receiving operational updates directly.

Abdullah Al-Rajhi, Deputy Director General for Aviation Safety, Air Transport and Aviation Security and the DGCA’s official spokesperson, told Kuwait News Agency (KUNA) that passengers must provide their own contact information whether they book through travel agencies or directly with airlines. He stressed that airlines and travel agencies are not permitted to insert their own contact details in place of the traveller’s.

Al-Rajhi said the directive is based on Circular No. 31 of 2025, which sets out procedures for recording passenger contact information in booking systems. The DGCA is calling on airlines and travel agencies to fully comply with the circular’s requirements.

The move is aimed at ensuring flight-related notifications—such as delays, cancellations, and other security or regulatory alerts—reach passengers without intermediaries, helping travellers react quickly to changes and reduce disruptions at airports.

For passengers who discover missing or incorrect contact information in their booking records, Al-Rajhi said the issue can be reported through Kuwait’s Sahl platform by navigating to: Civil Aviation → Electronic Services → Air Transport Market Complaints, then completing the required fields. The authority will then take action in line with applicable laws, regulations and circulars.